--- title: How to Confidently Manage Conflict & Handle Difficult Conversations description: At the Manufacturers Alliance, we firmly believe that being a great leader requires great people skills. One of the high priority people skills to have in your toolbox as a leader is being able to manage conflict confidently. The types of leaders that struggle the most with managing conflict are the people pleasers. image: https://resources.manufacturersalliance.co.uk/hubfs/Nicki%20Campbell%20Headshot.png --- [![MA_Master_RGB-2](https://resources.manufacturersalliance.co.uk/hs-fs/hubfs/MA_Master_RGB-2.jpg?width=2000&height=617&name=MA_Master_RGB-2.jpg "MA_Master_RGB-2")](https://www.manufacturersalliance.co.uk) # How to Confidently Manage Conflict & Handle Difficult Conversations --- ## 2 Day Training Programme ![Nicki Campbell](https://resources.manufacturersalliance.co.uk/hs-fs/hubfs/Nicki%20Campbell.jpg?width=2000&height=1500&name=Nicki%20Campbell.jpg "Nicki Campbell") # How to Confidently Manage Conflict & Handle Difficult Conversations At the Manufacturers Alliance, we firmly believe that being a great leader requires great people skills. One of the high priority people skills to have in your toolbox as a leader is being able to manage conflict and handle difficult conversations confidently. The types of leaders that struggle the most with managing conflict are the people pleasers. ## The tell tale signs you have issues with managing conflict and handling difficult conversations ![Untitled design - 2025-05-19T092034.122](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T092034.122.png "Untitled design - 2025-05-19T092034.122") Fear  You feel uncomfortable  dealing with conflict and can  avoid dealing with it leading to problem behaviours and  unsettled teams ![Untitled design - 2025-05-19T092518.608](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T092518.608.png "Untitled design - 2025-05-19T092518.608") Helpless You are stuck in a rut and not  sure how to deal with the  many conflict situations  building around you ![Untitled design - 2025-05-19T092826.063](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T092826.063.png "Untitled design - 2025-05-19T092826.063") People Pleasing  You are not quite sure how to deal with certain people as you want everyone to get along and want to help everyone feel comfortable and happy. ![Untitled design - 2025-05-19T093249.123](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T093249.123.png "Untitled design - 2025-05-19T093249.123")  Frustration  You find it frustrating that the same results keep happening over and over again and you wonder if some people just can't seem to handle their emotions. ![Untitled design - 2025-05-19T100756.206](https://resources.manufacturersalliance.co.uk/hs-fs/hubfs/Untitled%20design%20-%202025-05-19T100756.206.png?width=1080&height=1080&name=Untitled%20design%20-%202025-05-19T100756.206.png "Untitled design - 2025-05-19T100756.206") ## The Purpose of Conflict Management Training -  Help you to understand what conflict is, and the negative impact this has on teams. - Help you to overcome your own personal barriers to managing conflict effectively. -  Help you create a positive culture where conflict is challenged and managed  productively. -  Support you in empowering the people in your team to solve their own problems. -  Provide you with 2 days training that will provide immediate results. ## The Benefits - You will feel more confident in handling challenging situations and people. - Your will have a range of skills to deal with different situations. - You will help role model a culture that shows how conflict can be managed. - You will feel a sense of reward from the improved relationships within your team. - Your teams will feel more confident that you will deal with situations head on. ![Untitled design - 2025-05-19T101209.948](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T101209.948.png "Untitled design - 2025-05-19T101209.948") ## What you'll learn ![Untitled design - 2025-05-19T094429.900](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T094429.900.png "Untitled design - 2025-05-19T094429.900")  Understanding &  Building  Relationships - Understanding values and  triggers. - Emotional intelligence and  its role. - High performing teams and  the role of conflict and trust. - Setting boundaries. - The Thomas Kilmann Inventory. - How to be truly assertive   ![Untitled design - 2025-05-19T094706.369](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T094706.369.png "Untitled design - 2025-05-19T094706.369") Transactional Analysis -  Parent/ Adult/ Child interactions and the impact on relationships - The drama triangle. - The 5 personality drivers. - Our scripts. - The impact of our own personality.   ![Untitled design - 2025-05-19T094858.968](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-19T094858.968.png "Untitled design - 2025-05-19T094858.968")  Neuroscience -  The flight, fight and  freeze response.  - Our stress chemicals and learnt behaviours. - How the brains behaviours link with our behaviours. - Our communication skills. - Unconscious bias.   ![Untitled design - 2025-05-13T164932.920](https://resources.manufacturersalliance.co.uk/hubfs/Untitled%20design%20-%202025-05-13T164932.920.png "Untitled design - 2025-05-13T164932.920") ## We deliver differently - We don't use PowerPoint - our workshops are delivered using experiential learning techniques. - We focus on the application of modern psychology -  the course is 100% based on  modern psychology and emotional intelligence. - We encourage diversity -   we want you to be an authentic and effective leader in a way that works for you and your team. - We are results driven -  we continually challenge you to deliver results that provide a tangible difference. # FAQ's #### Who is the programme for? The programme is for leaders in the manufacturing sector that are looking to develop their conflict management skills. #### What sizes are the training programme groups? The training will be provided in a group size of 6-9 like-minded people. Where will the training programmes be delivered? Each programme will be delivered in-person in Bolton. #### **What is the cost of the programme?** The cost of the programme is £695.   ### Register for the How to Confidently Manage Conflict & Handle Difficult Conversations 2 Day Training Programme [![MA_Master_RGB-2](https://resources.manufacturersalliance.co.uk/hs-fs/hubfs/MA_Master_RGB-2.jpg?width=500&height=154&name=MA_Master_RGB-2.jpg "MA_Master_RGB-2")](https://www.manufacturersalliance.co.uk)