How to Confidently Manage Conflict & Handle Difficult Conversations
2 Day Training Programme
How to Confidently Manage Conflict & Handle Difficult Conversations
At the Manufacturers Alliance, we firmly believe that being a great leader requires great people skills. One of the high priority people skills to have in your toolbox as a leader is being able to manage conflict and handle difficult conversations confidently. The types of leaders that struggle the most with managing conflict are the people pleasers.
Our 2-day How to Confidently Manage Conflict & Handle Difficult Conversations Programme will provide you with the skills, tools and techniques to coach your team in a way that works best for you.
The tell tale signs you have issues with managing conflict and handling difficult conversations
You feel uncomfortable
dealing with conflict and can
avoid dealing with it leading to problem behaviours and
unsettled teams
Helpless
You are stuck in a rut and not
sure how to deal with the
many conflict situations
building around you
You are not quite sure how to deal with certain people as you want everyone to get along and want to help everyone feel comfortable and happy.
Frustration
You find it frustrating that the same results keep happening over and over again and you wonder if some people just can't seem to handle their emotions.
The Purpose of Conflict Management Training
- Help you to understand what conflict is, and the negative impact this has on teams.
- Help you to overcome your own personal barriers to managing conflict effectively.
- Help you create a positive culture where conflict is challenged and managed
productively. - Support you in empowering the people in your team to solve their own problems.
- Provide you with 2 days training that will provide immediate results.
The Benefits
- You will feel more confident in handling challenging situations and people.
- Your will have a range of skills to deal with different situations.
- You will help role model a culture that shows how conflict can be managed.
- You will feel a sense of reward from the improved relationships within your team.
- Your teams will feel more confident that you will deal with situations head on.
What you'll learn
Understanding &
Building
Relationships
- Understanding values and
triggers. - Emotional intelligence and
its role. - High performing teams and
the role of conflict and trust. - Setting boundaries.
- The Thomas Kilmann Inventory.
- How to be truly assertive
Transactional Analysis
- Parent/ Adult/ Child interactions and the impact on relationships
- The drama triangle.
- The 5 personality drivers.
- Our scripts.
- The impact of our own personality.
Neuroscience
- The flight, fight and
freeze response. - Our stress chemicals and learnt behaviours.
- How the brains behaviours link with our behaviours.
- Our communication skills.
- Unconscious bias.
We deliver differently
-
We don't use PowerPoint - our workshops are delivered using experiential learning techniques.
-
We focus on the application of modern psychology - the course is 100% based on
modern psychology and emotional intelligence. - We encourage diversity - we want you to be an authentic and effective leader in a way that works for you and your team.
- We are results driven - we continually challenge you to deliver results that provide a tangible difference.
FAQ's
Who is the programme for?
The programme is for leaders in the manufacturing sector that are looking to develop their conflict management skills.
What sizes are the training programme groups?
The training will be provided in a group size of 6-9 like-minded people.
Where will the training programmes be delivered?
Each programme will be delivered in-person in Bolton.
What is the cost of the programme?
The cost of the programme is £695.
Register for the How to Confidently Manage Conflict & Handle Difficult Conversations 2 Day Training Programme
